Autel Charger Onboarding Help

To help your account find your Autel home charger, you must first point the charger towards our backend through the Autel Charge app.

This ensures your device is visible to the ev.energy platform for managed charging and incentives.

How to Connect Your Autel Charger to ev.energy

Please follow these steps within your Autel Charge app to complete the connection:

1. Open Charger Settings: Navigate to the "Me" tab at the bottom of the screen and select "My Charger."

2. Select Your Device: Tap on your active charger from the list to open its specific settings menu.

3. Access Utility Programs: Scroll down the menu and select the "Utility Program" option.

4. Join ev.energy: Locate the "Join EVenergy" toggle and switch it to the ON position.

5. Confirm Connection: Your charger will then initiate an OCPP (Open Charge Point Protocol) handshake to point its data toward our servers. Once the screen displays "Connection successful," your charger is ready to be finalized in the ev.energy app.

Pro Tip: You will need your charger's 18-character serial number to finish setup in the ev.energy app. You can find this number in the "Charger Info" section of your Autel app or on the physical sticker located on the side of your charger.