If your ev.energy app has successfully captured your charging data but you have not received your incentive check for the October–March or April–September seasons, please follow these steps:
1. Verify Your Enrollment
First, ensure your account was fully set up. If your enrollment was incomplete, payments cannot be processed.
Please check our FAQ guide:
2. Contact the Payment Vendor Directly
If your account is correctly registered and your charging data is visible in the app, the next step is to contact Resource Innovations. They are Eversource’s official rebate partner and handle the processing and mailing of all checks.
Resource Innovations can help you:
Confirm the status of your payment.
Reissue a check to your home address if it was lost or mailed to an old address.
Verify the mailing address on file.
Contact Information:
Note: ev.energy provides the charging data to Eversource, but we do not process or mail the incentive checks. Please contact Resource Innovations directly for the fastest resolution.
If the rebate vendor determines that a follow-up action is needed from ev.energy, they will contact our support team directly to resolve the discrepancy.
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