How do I switch my participation tier?

You can contact our support team at eversource-ma@ev.energy to request an upgrade or downgrade of your participation level.

What happens to my incentives if I switch?

Your monthly rewards will be updated to reflect your new tier starting on the first day of the next full month following your successful switch:

• Moving to Advanced Tier: Your potential monthly reward remains identical to $10/month (up to $120/year). You will be required to maintain a charging schedule and limit "Boosts" or overrides to no more than two per month during peak hours. During off-peak, you have unlimited overrides through the ev.energy app.

• Moving to Baseline Tier: Your reward will remain at $10/month (up to $120/year). You will be responsible for ensuring that at least 90% of your charging occurs during off-peak hours.
  
  Off-Peak Hours: Off-peak hours are 9:00 p.m. to 1:00 p.m. 7 days a week, excluding the National holidays.

Timing Your Switch

We strongly recommend not requesting a tier switch during the final days of the month.

• Eligibility Risk: If you switch at the very end of a month, you may run into a risk of not earning rewards for that period. This happens if there isn't enough time remaining in the month to meet the specific requirements of your new tier (such as the 90% off-peak threshold) or to have 2 or more charges captured.

• Frequency Matters: If you charge your vehicle frequently, this may not be a major concern. However, for users who charge less often, switching late in the month makes it much harder to hit the required percentages or session counts before the month resets.